RETURN & REFUND POLICY

Cancellations & Returns

What is the 30 Day Replacement Guarantee? How do I get a defective item, ordered on Word Pecker Media LLPStore, replaced?

30 Day Replacement Guarantee

All physical products sold on Word Pecker Media LLP Store are covered under our 30 Day Replacement Policy. Notify us of any manufacturing defects or product damages at the time of delivery or within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

In order to get a defective item replaced

1. Contact Customer Care, within 30 days from the date of delivery.
2. The defective product or part will be recalled and a replacement will be shipped immediately.

Please note -

1. Replacement can be for the entire product or part(s) of the product subject to availability of the same with Word Pecker Media LLP Store.
2. Replacement is offered for the products sold by Word Pecker Media LLP Store only.

How do I cancel an order on Word Pecker Media LLP Store? Alternatively, how do I return a product ordered on Word Pecker Media LLP Store?

For outright cancellations by you:

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 30 Day Replacement Guarantee above.

Following shall not be eligible for return or replacement

1. Damages due to misuse of product;
2. Incidental damage due to malfunctioning of product;